Vacuum Saga Update-Part One

After being on hold for 45 minutes waiting to speak with a Dyson supervisor about my lost unit, I hung up and immediately called back. This time I was on hold for 11 minutes before my call was answered by a customer service rep. I told her I needed to speak with a supervisor. She placed me on hold and then picked the line back up and hung up on me.

I then googled best vacuums of 2017, went to Amazon and purchased a $80 Bissell which is guaranteed for delivery on Sunday, December 24th.

Fuck you Dyson

Cleanview_OnePass_Upright_Vacuum_9595_Front_View

Bissell 9595A CleanView Bagless Vacuum with One Pass $79.99

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I Give Up! Dyson Vacuum Has Won!

I jumped on the Dyson bandwagon several years ago with both feet. Having six dogs and at the time four cats, we desperately needed a vacuum that could handle everything from dog hair to cat litter and the Dyson reviews said these vacuums could do all that and more.

Picked our first one up at Costco during their Black Friday event which helped take the sting out of the price. It did work great up until the point when a roller bar broke. It still continued to work but left wheel marks across all the hardwoods. Since it was under warranty I contacted Dyson to order a replacement part only to be told that part was out of stock. It continued to be out of stock for the next three months. At that point, I was told they were going to send me a brand-new replacement vacuum, which they did. And once again life was lovely.

Until a year or two down the road when the replacement unit needed a different part. A $9 part. Which Dyson said they wouldn’t send out because it needed to be installed by a “factory trained technician” with the closest service center two hours away. Tried to set that up…for a plethora of reasons it couldn’t/didn’t happen.  I called Dyson back and was instructed to take the vacuum to my nearest UPS location and they would ship it to the main service center and that I would have it back within two weeks.  I took it that day, December 4th and UPS didn’t have a clue what to do with it. They made a couple calls, printed out a receipt and I thought everything was good to go. Oh, no, no, no.

Two weeks go by. No vacuum, no confirmation email, so I get on the phone. This was Monday, December 18th. It is now Friday, December 22nd and as I write this, I’m on hold with Dyson customer service and have been for 24 minutes. And this has been a daily occurrence every day this week.

On Monday I discovered they didn’t have my unit. Turns out when UPS called Dyson they were given the wrong address and sent it to New York to the exchange center instead of Illinois to the repair center.

On Tuesday after several more phone calls Dyson finally said, “no worries! We’ll just send you ANOTHER new vacuum. And you’ll be getting an email later today containing the tracking number.”

On Wednesday I called back because I received no email. Was told it was being processed.

On Thursday I called again because I received no email Was told it was being processed. At that time I asked to speak to a supervisor. Was told someone would return my call within two hours. That was almost 24 hours ago. I was offered additional tools for my trouble. I explained to the CSR, it was pretty ridiculous to offer tools for a vacuum I don’t even have at this point.

Now it’s Friday December 22nd. Amanda told me that she sees where my replacement unit has been approved but a tracking number hasn’t been issued yet because the unit hasn’t been shipped and she doesn’t know when it will be shipped. Once again I asked to speak to a supervisor and have been holding now for 42 minutes.

So here it is three days before Christmas. I still have the six dogs and now only three cats but I have also gained a live-in three-year-old granddaughter along with her mother and my only vacuum is a $100 Hoover stick, which while it works great, certainly can’t keep up in both battery life and canister size.

Bottom line, at this point I have no idea if or when I am ever going to get either my old vacuum back or the new replacement one I was promised. But I can guarantee one thing: I WILL NEVER BUY ANOTHER DYSON PRODUCT EVER AGAIN. And that says a lot considering in addition to the vacuum, I also own a Dyson heater/fan and a Dyson air purifer/fan.

I am done. Life is too short for this kind of frustration and incompetent customer service. All because of a $9 part we could have easily replaced ourselves.

 

**Also their line about a two hour email response 24 hours a day is BULLSHIT… did that on Monday, still haven’t heard back. Also the log-in feature on their website has been down the entire week and online chat is not up and running either.

 

Better Than Tieks? Heck Yea!

A couple of months ago I wrote about my first pair of Tieks. I had done my homework; spending hours online checking out all the accolades everyone seemed to have when it came to these trendy shoes with the light blue soles. I had to do a bit of searching but FINALLY found one blog post where the author described how disappointed she was with her pair. In reading the comments I found many others who also found Tieks not to be their cup of tea and how difficult it was to find anything online that was less than complementary.

Up to that point I had worn my navy blue Tieks a couple of times and while they were comfortable, they still weren’t “OMG! I can’t feel my feet! These shoes are so amazing comfortable!” At the end of the day my toes felt squished and there was a red circular line around the base of my toes. So back online I went and discovered many wearers use heavy socks to stretch out the toe box . I hesitated wearing the shoes with the socks as I was afraid it would stretch out the entire shoe, so I rolled the socks up, stuffed them deep inside the toe box and left them alone for a couple of days. HUGE difference! Much better fit now. I also inserted mole skin in the toe box to keep my “toe bumps” from being as noticeable.

As I am slowly weaning myself off from “fast fashion” (more on that in a later post) I decided I needed a pair of quality flats in the brown/tan/bronze category. Tieks offers a beautiful metallic bronze that intrigued me. But before I could order them I discovered Tory Burch Minnie ballet flats. Very similar to Tieks in that they too fold in half and come with a nice bag for when you need to get out of your heels and slip into something way more comfortable.

I decided to order both the metallic bronze Tieks and the Tory Burch Minnie in royal tan since both offer free shipping and free returns and do a side-by-side comparison. The Minnies were delivered first and as soon as I opened the box I was in love. Leather as soft as a baby’s butt. Super rich, more of a brown than actual tan color. I even loved the signature gold double T medallion, which I wasn’t sure about…I was concerned it would be a bit too ostentatious considering my “go-to” daily wardrobe is a pair of ripped boyfriend jeans and a Eileen Fisher tee-shirt. Then I actually wore them and it only got better. Super comfortable with no pesky breaking-in period.

The metallic bronze Tieks showed up the next day and while I did like the color, this size 6 pair (the same size as my navy Tieks) didn’t fit. Like “I don’t even think the sock trick will work” uncomfortable. It is my understanding that each pair is handmade which I assume accounts for the slight size discrepancy.  And since I was so impressed with the Minnies, it was a no brainer as to which pair I was keeping.

Cost wise they are pretty close. The metallic Tieks were $195, the Tory Burch Minnie $228. Tieks offers no discounts or perks but I ordered my Minnies from Nordstrom where I earn rewards toward future purchases.

Obviously it all boils down to a simple matter of taste and comfort. That said, I wouldn’t hesitate to order either brand of shoe again, though I probably would order both a size 6 and a size 7 in the Tieks just to ensure a correct fit.

 

Random Thought: Why is there such a stigma surrounding certain used items?

Saturday morning yard sales are HUGE here in the South. I’ve seen people practically make a living off of these sales. And on occasion it can be fun to get up at the butt-crack of dawn and go traipsing around unfamiliar neighborhoods looking at someone else’s junk. For many the high is when they find that one thing they can’t live without and spend the next 15 minutes negotiating the all ready “so low it’s almost free” price down even further.

When I moved off the 36′ sailboat I called home for 8 years, I spent a good bit of time hitting up yard sales, estate sales and consignment shops. I hated (and still do) the thought of buying things new when not necessary. And throughout all my secondhand shopping I found it interesting the list of items which are considered taboo to try to sell.

Those things include:

  • Underwear (both new and used.)*
  • Shoes (unless they are brand new still in the box.)*
  • Food. Don’t know if it is considered taboo or just something people don’t think of. I mean if I bought 4 boxes of the same kind of pasta, ate one and discovered I didn’t like it, I probably wouldn’t think about getting rid of it at a yard sale.
  • Old towels and bed linens.*
  • Used hygiene products, beauty care products, makeup, bath toiletries, etc. etc.* And while I definitely understand the concern surrounding purchasing something that personal, I was in Goodwill the other day and saw a very large plastic tub encased in saran wrap and FULL of used lotions, serums, creams, and the like. And they wanted $25 for it!

* That is unless these items are for sale at an estate sale. There, all rules are out the window and unless the family wants it, everything is usually available for a price.

And while I still talk a good game about checking out yard sales, now that my house is completely furnished I’m just not that motivated. Plus, the last time I did stop I was on the hunt for oversized flower pots which this one house did have, but they weren’t for sale.

What are some of the best deals you’ve gotten while bargain shopping whether at a yard sale or thrift store? I’d love to hear about them!

 

 

 

Where’s the Quality?

Years ago a national fast food hamburger chain ran a very successful ad campaign entitled, “Where’s the Beef?” mocking their competitors who had begun serving minuscule burgers topped with subpar ingredients. While “Where’s the Beef?” became a major catchphrase, the ad did nothing to change the corporate climate of offering less for the same amount, if not more, money. And unfortunately, this attitude in everything from the clothes we wear, the homes we live in, and the food we consume, has continually gotten worse over the past 35 years.

Recently I purchased a bag of Bugles. While I realize they contain no nutritional value they are tasty and I wanted to introduce my two year granddaughter to the joy of eating Bugles off your fingertips. These Bugles were so small the hole at the top was completely baked together. There was no way even my granddaughter could squeeze her tiny little fingers in the space. They tasted as good as a Bugle can taste but the “fun factor” was missing.

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I emailed General Mills, the company who makes Bugles, not to ask for a refund, but to let them know how disappointed I was in their decision to change the shape/size of their snack.bugle

No reply email or phone call…no acknowledging receipt of my concerns, until a few weeks later when I received an envelope in the mail from them. Inside were several “cents off” coupons along with one or two free purchase coupons. Nothing letting me know they were taking my complaint under consideration, nothing thanking me for taking the time to let them know of my concerns, nothing telling me it was a fluke and that Bugles are exactly the same size as always…just the coupons.

I assume General Mills must think I am a loyal Bugles fan, eating at least a bag a week, when in reality, I may purchase a bag a year. So, instead of making me feel as though they at least understand my concern, they blew me off with coupons for a product in all honesty I probably won’t even purchase again.

Thank God I recycle so at least the coupons won’t go completely to waste!