Final Vacuum Saga Post

Saturday, December 30th, 2017 the UPS man arrived with a package. Since all my Christmas shopping had long arrived and my out of necessity Bissell vacuum Amazon purchase had been delivered 24 hours after I placed the order, I had no idea to expect.

Once inside I saw it was my Dyson replacement vacuum. And the reason I had no idea what UPS was dropping off was because I still to this day have never heard a word from Dyson. No follow-up emails, no return phone calls, no smoke signals, no Morse code, nothing but a whole lot of crickets.

My husband asked what I wanted him to do with it. After politely biting my tongue…I mean it’s not his fault Dyson customer service sucks…I told him the true. I didn’t care what he did with it. He could open it and use it. He could leave it in the box and stick it in a corner somewhere. He could sell it to some guy at work. He could put it out by the side of the road with a free sign on it. He could give it to his Dad. I honestly don’t care what happens to it.

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The Dyson in its new home. In the garage next to the kitty litter pan.

 

I am so totally over Dyson which it really sad since I had, before this fiasco, decided my next Dyson purchase was one of their humidifiers. I will give credit where credit is due, Dyson does make some pretty decent products, but the incompetence of their entire customer service staff and the thought of ever having to deal with them again, completely kills my desire to purchase anything else with the Dyson name on it.

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Starbucks Caramel Brulee Recipe

With a new year comes the chance to begin fresh. Kick those pesky bad habits to the curb and fill your life with renewed passion and drive. But alas, a new year also brings an end to the Starbucks holiday drink menu. No more toasted white chocolate mocha lattes. No more gingerbread lattes, or chestnut praline lattes, or eggnog lattes, or my husband’s favorite: caramel brulee lattes.

The majority of the other drinks I can live without, though I did really like the toasted white chocolate mocha latte especially when I brought it home and added one extra pump of toasted marshmallow. So yummy! I have searched online for a copycat recipe without any success. I think part of the problem is since Starbucks no longer sells their syrups or sauces it has been difficult to recreate the exact ingredients. Someone said they thought it was a mixture of white mocha and butterscotch but they weren’t 100% sure. And since white mocha can be a pain to work with due to the thickness, I’ll just enjoy my barista making mine until they run out of the syrup/sauce.

But in researching copycat Starbucks drinks I did find a caramel brulee latte recipe that you can easily make at home or if you don’t want to invest in all the necessary syrups, just order at Starbucks when you’re craving one and the caramel brulee syrup is long gone.

For a grande request: 3 pumps caramel, 2 pumps white mocha and 2 pumps toffee nut. For a venti request: 4 pumps caramel, 3 pumps white mocha and 2 pumps toffee nut.

It’s my understanding you must add the white mocha in order to recreate the creamy texture of a true caramel brulee. Also, I didn’t include the amounts for a tall because really? who orders a tall anything at Starbucks?

Because I really don’t pay attention to how much things cost at Starbucks…I want what I want, when I want it, prepared the way I want it…I don’t know the correct way to order the caramel brulee hack so that you save money. That would be something to discuss with your barista after they break the sad news that the syrup supply has once again been discontinued until next year.

Good luck and let me know how you like it! Also, if by chance you run across a toasted white chocolate mocha recipe please feel free to share.

 

 

 

2018 New Year’s Resolutions

It is that time of the year again. Time to take stock of my life, figure out what I did right, what I did wrong, where I can improve and basically just try to determine how to live my best life for the upcoming 365 days.

I must admit dear readers, the last couple of years have been challenging. Without boring you with all the messy details it is sufficient to say the number one reason is because I am ready to move onto my next adventure. But due to numerous reasons, most of which are valid, it hasn’t happened. And while I am reluctant to say “definitely” I will say I am “almost definitely” certain nothing is going to happen for at minimum the next five years.

So my biggest challenge for 2018 is structuring my mindset and life to provide some semblance of peace and happiness. Which in turns, falls under the category of New Year Resolutions.

In the past I’ve had limited success in keeping resolutions. For example in 2016 one of my resolutions was not to incur any library fines, and I kept that one. In 2017 I resolved to stay off of social media. I deleted my Facebook account, gave up Instagram, closed Goodreads and Snapchat and vowed to stay off Twitter (I didn’t close my Twitter account because I don’t want to lose my account name.) Unfortunately, I didn’t have as much success as I had hoped. I found myself sneaking back on Twitter and occasionally looking at Facebook through another account. I also tried to stay off internet news sites and couldn’t accomplish that to the degree I wanted. But on a positive note, for all the free time generated by not being online as much as in the past I ended up reading 80 books and countless magazines.

First 2018 New Year’s Resolution: STAY OFF SOCIAL MEDIA AND ALL NEWS SITES. In fact, I do better if I just stay offline completely unless for business, research or my blog.

Second 2018 New Year’s Resolution: Stop giving advice. No more weather reports or road condition updates. No more emailed or texted links to articles. No more magazine articles on subjects of interest. I will no longer waste my time.

Third 2018 New Year’s Resolution:  Figure out how to create my next glory day. (Thank you Neil deGrasse Tyson.) I have always had a goal to work toward. And for the most part I accomplished everything I set out to accomplish. And then it seemed as though I woke up one day with nothing to excite me. Tyson talks about “when people stop writing chapters.” And as a writer it’s a pretty sad day when you realize you yourself have stopped writing your life’s chapters.

Three resolutions, all of which are pretty life changing. Wish me luck. I plan on updating my progress throughout the year. Hopefully that will help to keep me on track.

Vacuum Saga Update-Part Two

Saturday December 23th around 11:30AM the doorbell rang and there was the mailman holding a fairly large box. After helping me drag it inside I opened it and discovered my brand new Bissell vacuum, ordered almost exactly 24 hours prior.

It was super easy to put together. Two screws and a couple snaps and that was it! Plugged it in and the suction level was amazing. The cord isn’t as long as my previous vacuum and the process required to change from the floor to carpet setting isn’t quite as user friendly, but over all I’m very pleased.

Great price. Super fast delivery by Amazon. Amazing suction. Adequate variety of attachments.  All factors which make me very happy especially considering it has now been 10 days and still no update from Dyson on my lost vacuum.

 

But On A Happier Note…

I GOT NEW SHOES! And aren’t they awesome! I just adore the Tory Burch Minnies and wanted these as soon as I saw them. They were on pre-order with Neiman Marcus and I held off. Then I earned a nice rewards gift card right around the same time they went from pre-order to available.

I was concerned the leather wouldn’t be as soft as my royal tan pair because of the dye but they are. In fact, it’s weird, the only pair I have that isn’t as rich and buttery are my black ones…but I still love ’em.

Vacuum Saga Update-Part One

After being on hold for 45 minutes waiting to speak with a Dyson supervisor about my lost unit, I hung up and immediately called back. This time I was on hold for 11 minutes before my call was answered by a customer service rep. I told her I needed to speak with a supervisor. She placed me on hold and then picked the line back up and hung up on me.

I then googled best vacuums of 2017, went to Amazon and purchased a $80 Bissell which is guaranteed for delivery on Sunday, December 24th.

Fuck you Dyson

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Bissell 9595A CleanView Bagless Vacuum with One Pass $79.99

I Give Up! Dyson Vacuum Has Won!

I jumped on the Dyson bandwagon several years ago with both feet. Having six dogs and at the time four cats, we desperately needed a vacuum that could handle everything from dog hair to cat litter and the Dyson reviews said these vacuums could do all that and more.

Picked our first one up at Costco during their Black Friday event which helped take the sting out of the price. It did work great up until the point when a roller bar broke. It still continued to work but left wheel marks across all the hardwoods. Since it was under warranty I contacted Dyson to order a replacement part only to be told that part was out of stock. It continued to be out of stock for the next three months. At that point, I was told they were going to send me a brand-new replacement vacuum, which they did. And once again life was lovely.

Until a year or two down the road when the replacement unit needed a different part. A $9 part. Which Dyson said they wouldn’t send out because it needed to be installed by a “factory trained technician” with the closest service center two hours away. Tried to set that up…for a plethora of reasons it couldn’t/didn’t happen.  I called Dyson back and was instructed to take the vacuum to my nearest UPS location and they would ship it to the main service center and that I would have it back within two weeks.  I took it that day, December 4th and UPS didn’t have a clue what to do with it. They made a couple calls, printed out a receipt and I thought everything was good to go. Oh, no, no, no.

Two weeks go by. No vacuum, no confirmation email, so I get on the phone. This was Monday, December 18th. It is now Friday, December 22nd and as I write this, I’m on hold with Dyson customer service and have been for 24 minutes. And this has been a daily occurrence every day this week.

On Monday I discovered they didn’t have my unit. Turns out when UPS called Dyson they were given the wrong address and sent it to New York to the exchange center instead of Illinois to the repair center.

On Tuesday after several more phone calls Dyson finally said, “no worries! We’ll just send you ANOTHER new vacuum. And you’ll be getting an email later today containing the tracking number.”

On Wednesday I called back because I received no email. Was told it was being processed.

On Thursday I called again because I received no email Was told it was being processed. At that time I asked to speak to a supervisor. Was told someone would return my call within two hours. That was almost 24 hours ago. I was offered additional tools for my trouble. I explained to the CSR, it was pretty ridiculous to offer tools for a vacuum I don’t even have at this point.

Now it’s Friday December 22nd. Amanda told me that she sees where my replacement unit has been approved but a tracking number hasn’t been issued yet because the unit hasn’t been shipped and she doesn’t know when it will be shipped. Once again I asked to speak to a supervisor and have been holding now for 42 minutes.

So here it is three days before Christmas. I still have the six dogs and now only three cats but I have also gained a live-in three-year-old granddaughter along with her mother and my only vacuum is a $100 Hoover stick, which while it works great, certainly can’t keep up in both battery life and canister size.

Bottom line, at this point I have no idea if or when I am ever going to get either my old vacuum back or the new replacement one I was promised. But I can guarantee one thing: I WILL NEVER BUY ANOTHER DYSON PRODUCT EVER AGAIN. And that says a lot considering in addition to the vacuum, I also own a Dyson heater/fan and a Dyson air purifer/fan.

I am done. Life is too short for this kind of frustration and incompetent customer service. All because of a $9 part we could have easily replaced ourselves.

 

**Also their line about a two hour email response 24 hours a day is BULLSHIT… did that on Monday, still haven’t heard back. Also the log-in feature on their website has been down the entire week and online chat is not up and running either.